Completions Case Manager - Mortgages
At West One, you’ll take full ownership of allocated cases from offer through to completion, ensuring smooth progress, clear communication, and timely, high-quality outcomes for our client
Are you ready to join a growing company that invests in its people and offers opportunities to progress?
The overall responsibility of the role is to take ownership of allocated cases once offered through to completion within the Buy-To-Let Team.
If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans.
Key Accountabilities
Monitor and manage upcoming expiration of documents and offers
Maintaining a pipeline of cases, overseeing cases from offer through to completion
Update all relevant systems to maintain management information
Work closely with the underwriting team to effectively manage the post offer caseload
Process incoming completion documentation either via post, email etc
Provide daily/weekly/monthly completion forecasts to line manager
Provide concise and accurate updates to brokers and solicitors.
Proactively chase brokers for outstanding requirements.
Build good relationships with 3rd party suppliers that are integral to the growth for WOSL including brokers and solicitors.
All work is to be carried out in accordance with Enra Specialist Finance policies and procedures.
Skills & Competencies
Ability to work as part of a team.
Pass internal competency tests post induction.
Excellent Organisation skills
High attention to detail.
Good written and verbal communication skills.
Knowledge & Qualifications
An understanding of FCA regulation.
Experienced in the completions process for BTL Mortgages.
CeMAP (desirable, not essential).
Personal Attributes
Flexible
Articulate
Well organised
Robust and comfortable working to deadline and under pressure
Why Join Us?
At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.
Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.
If you’re ready to build your career and make an impact - click apply today!
- Department
- West One Loans
- Locations
- Watford
About Enra Specialist Finance
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.