Are you a confident communicator with strong organisational skills and a passion for supporting brokers?

Do you want to be part of a growing business where your knowledge of mortgages can make a real difference?

Are you looking for a dynamic role where every call, email, or case is an opportunity to influence outcomes, provide solutions, and strengthen broker relationships?

If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans.

Key Accountabilities

• Provide office-based support to brokers, helping maximise new business opportunities across the mortgage division.
• Build and maintain strong working relationships with broker partners, as well as internal teams including underwriting, sales, and broker support.
• Handle incoming calls and emails from brokers regarding new and existing loan referrals, applications, or system queries.
• Assess complex referrals and affordability cases at an early stage, liaising with underwriting management to ensure efficient decisions.
• Review new applications to confirm they meet packaging requirements and qualifying criteria.
• Collect fees associated with mortgage applications.
• Gain and maintain a strong understanding of West One’s lending policy, criteria, and products.
• Develop expertise in our broker portal and Fusion system to support brokers with technical queries.
• Support the sales team by helping deliver training to new and existing brokers.
• Manage and respond to enquiries from mortgage intermediaries and the public via the website.
• Follow up with introducers on documentation, applications, and pipeline cases to keep them moving forward.
• Update spreadsheets, manage system data, and produce accurate reports.
• Contribute to system development, testing, and process improvements when required.

Skills & Competencies

• Strong communication skills with the ability to build rapport quickly.
• Team player who is approachable and supportive.
• Self-motivated, proactive, and able to work independently.
• Logical, organised, and able to problem-solve under pressure.
• Ability to pass internal competency tests post-induction.

• Previous experience in the mortgage market, with relationship management skills, is highly desirable.
• Excellent communication skills (written and verbal).
• Resilient, flexible, and comfortable working to targets and deadlines.
• Detail-oriented, highly organised, and eager to identify opportunities for improvement.
• Proactive and enthusiastic team player with a solutions-focused mindset.

Why Join Us?

At West One Loans, we’re growing fast and looking for motivated people to be part of our journey. We’ll provide the tools, training, and support you need to succeed, with clear opportunities for career development. Alongside this, we offer a fantastic benefits package — including private medical healthcare and paid volunteer days.

If you’re ready to build your career in mortgages and make an impact, click apply today!