A telephone based role designed to collaboratively work with the Head of Clubs & Networks in order to originate new lending opportunities from events and specific distribution relationships.

The role will provide telephone and email-based sales support, liaise with brokers on new enquiries, handle inbound sales admin requests and support the national Clubs & Networks strategy.

Key Accountabilities

• Working collaboratively with the Head of Clubs & Networks to follow up leads, register new brokers and introduce distribution partners to the West One BTL and bringing offering.
  
• Working to support the Club & Network registration and completion targets
  
• Arrange meetings with C&N brokers for Field based and Telephone Based BDM’s
  
• Speaking to introducers and handling new business enquiries
  
• Adhoc support to sales regions where volumes are high
  
• Sales support to Head of Internal Sales – covering holiday, sales overflow and terms chasing where required
  
• To ensure all communications and activity is logged and up to date in CRM
  
• Timely and accurate production of terms from initial enquiry
  
• Contacting potential new brokers for introductory business
  
• Support the field sales team with diary management
  
• Supporting intermediaries through the application process to ensure a positive experience
  
• You will have joint responsibility for identifying, generating and managing relationships with intermediaries
  
• Ability to open opportunities as well as manage relationships over the medium term
  
• Complying with West One Loans, TCF and Responsible Lending policies
  
• Maintain a strong knowledge of West One Loans criteria
  
• Liaising with internal departments and external parties
  
• Attending inter-departmental meetings

Skills & Competencies

• Telesales experience preferred
  
• Good written and verbal communication skills
  
• Proficient with Microsoft word and excel
  
• Proactive and able to work on your own initiative
  
• Good problem-solving skills
• Able to work to deadlines

Knowledge & Qualifications

• Experience of mortgage lending / underwriting
  
• CeMap qualified would be advantageous but is not essential
• Some knowledge of FCA Regulation beneficial but not essential Experienced in use of Word, Excel, Power Point and Outlook.

Personal Attributes

• Highly numerate
  
• Articulate
  
• Personable
  
• Diligent
  
• Calm and self-assured
  
• Exceptionally well organised
  
• Resilient and comfortable working to deadline and under pressure
  
• Accurate with a keen attention to detail
  
• Team Player