Are you an experienced case manager who enjoys problem solving and taking ownership of a pipeline of cases?

Do you enjoy a varied role where no two days are the same and thrive under time-sensitive deadlines?

If this sounds like you, then this could be the perfect next step in your career. Apply today and join the growing team at West One Loans. Key Accountabilities

The role requires you manage loan applications from submission of the application form through to completion assisting the underwriters and liaising with all third-party stakeholders, where necessary, including, but not limited to, brokers/solicitors/valuers.

You will be responsible for all inbound call taking and keeping data up to date for the whole team.

You will be responsible for taking ownership of allocated cases from submission of the application form through to completion.

Key Accountabilities

• Answering and distributing incoming calls in a professional manner and actioning where appropriate.

• Handling incoming queries from our introducers and/or customers regarding potential and existing loan applications.

• Preparing loan documentation/term sheets.

• Following up on documentation sent with our introducers.

• Updating data on spreadsheets.

• Liaising with our underwriting teams to provide high standard of service to our broker partners.

• Assess loan documentation, including valuation reports and requesting additional information from brokers where required, highlighting any concerns

• Carry out checks on the applicants and properties and assess their suitability for the loan applied for

• Proactively chase outstanding information from third parties and timely updates to introducers to enable service excellence

• Liaising with introducers and solicitors

• Overseeing cases from inception through to completion

Skills & Competencies

• Pass internal competency tests post induction

• Team player

• Self Motivated

• Good communication skills essential for dealing with brokers, borrowers, and lenders

• Proactive

• Logical and organised

• Problem solver

• Approachable

Knowledge & Qualifications

• GCSE English & Maths

• A knowledge of bridging finance or experience in the lending market is preferrable but not essential.

• Experienced in use of Word, Excel, Power Point and Outlook. Personal Attributes

Personal Attributes

• Resilient and flexible

• Team Player

• Approachable and self- motivated

• Attention to detail

• Proactive Why Join

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!