Are you an experienced Admin Support Manager who enjoys taking ownership, supporting others, and driving team performance?

Do you thrive in a fast-paced lending environment where stakeholder relationships, risk awareness, and operational excellence are key?

If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans.

Key Accountabilities

• Ensure all administrative tasks are completed within agreed SLAs to support team delivery

• Develop training materials and support documentation to enhance team performance

• Onboard and train new team members on systems, processes, and operational requirements

• Produce and distribute management information (MI) to stakeholders

• Manage and prioritise workload across the administration function

• Act as a key point of contact for internal and external stakeholder queries

• Support onboarding and maintenance of stakeholders on internal systems

• Maintain accurate and up-to-date records across all systems

• Identify and implement process improvements to enhance efficiency

Skills & Competencies

• Strong communication skills, both written and verbal

• Ability to manage multiple priorities in a fast-paced environment

• High attention to detail and accuracy

• Strong organisational and problem-solving skills

• Ability to identify improvements and implement solutions

• Intermediate MS Excel skills (reporting & MI)

• Resilient, adaptable, and comfortable under pressure

Knowledge & Qualifications

• Experience within an administrative role in financial services or a similar environment

• Previous experience managing or supporting a team

• Strong knowledge of Microsoft Office (Outlook, Word, PowerPoint)

• Intermediate Excel skills

Personal Attributes

• Approachable and confident communicator

• Self-motivated with a proactive mindset

• Team player with strong collaboration skills

• Resilient and adaptable

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career with a Specialist Lender and make an impact - click apply today!